Report an Issue

Leeds Grenville is committed to customer service improvement and welcomes your feedback. If you would like to provide feedback please select the appropriate form below. Alternatively, you may also contact us via e-mail or phone. E-mail addresses and phone numbers are available by following the link below to the staff directory.

To view a listing of staff grouped by Division please follow the link to Staff Directory.

You can also connect with Council Members, other Counties Office Locations, or Member Municipalities.

Your feedback is important to help us serve you better. We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities.

Open the Accessibility Feedback Form

Leeds Grenville is a wonderful place to live and work. View career information and job postings, or connect with HR staff.

For more information on submitting a Freedom of Information Request [insert link to form] please visit download the form. The form provides instructions for completing a request.

Freedom of Information Request

Information on Affordable Housing, Community Homelessness Prevention Initiative, the Homelessness Prevention Benefit or Social Housing can be found in our Housing section or by calling The Housing Department at 613-342-3840 ext. 2450.

The Social Housing Registry checks applications for subsidized housing and maintains the waiting list.

We encourage residents or their representatives to obtain information, clarify any verbal or written communication, raise concerns, lodge complaints, recommend changes or offer a compliment. The objective is to identify ways to improve quality of life for all residents and offer the opportunity to contribute to a home-like environment where every resident can thrive.

Our procedure for submitting a complaint is available for viewing by following this link to our Submit a Compliment or Concern page.

For information pertaining to paying or disputing common charges under the Provincial Offences Act, please visit the Provincial Offences page.

After Hours - Contact Information

To contact the Roads Department after hours:

Please call: 613-342-3840 or 1-800-267-8146 and dial extension 2601 when the greeting begins.

Please view the Roads and Bridges page for information with regards to Publications, Permits, Policies and mapping. If you have a concern, or need to report an issue, please send us an email.

This form should be used to provide comments on the general layout and operation of the website or any material contained within the counties website.

Complete the website feedback form.

You may also e-mail your comments.

To view a listing of staff grouped by Division please follow the link to Staff Directory.

You can also connect with Council Members, other Counties Office Locations, or Member Municipalities.

Contact Us

United Counties of Leeds and Grenville
25 Central Ave. W, Suite 100,
Brockville, Ontario K6V 4N6

Telephone: 613-342-3840
Toll Free: 1-800-770-2170
TTY: 613-341-3854, 1-800-539-8685
Fax: 613-342-2101

Sign up to our Newsletter

Stay up to date on the city's activities, events, programs and operations by subscribing to our eNewsletters.