Maintenance Requests / After Hours Emergencies
Entry into Your Unit
You have the right to privacy in your home. Staff and contractors will only enter your unit if:
- You are given 24 hours written notice by the Housing Department;
- There is an emergency such as a fire or flood;
- You are at home, answer the door and give staff and/or the contractor permission to enter; or
- You give verbal permission to the Housing Department (e.g. via telephone), if you are away from your unit.
All non-emergency repairs and inspections will be done between 8:00 a.m. and 8:00 p.m.
Routine Maintenance and Repairs
Please report repairs to your building custodian or the Maintenance Line during regular business hours (Monday-Friday 8am - 4pm). Repairs can also be requested using the online Maintenance Request Form by following the link below.
Submit a Maintenance Request - E-Form
Report the following issues:
- Dripping taps
- Sinks/tub not draining
- Doors not closing properly
- Water stains that appear on walls or ceilings
- Strong odours
- Snow removal
If the custodian or a contractor does not come to your unit when they were scheduled to, or if you notice that something seems wrong after a repair, please call the Maintenance Line.
Note: if repairs are needed and the damage was caused by you, either willfully or negligently, the cost of the repairs will be charged back to you.
Maintenance Emergencies
A maintenance emergency is an issue that if not dealt with immediately, will result in further damage to the property or prove a health and/or safety threat to the tenant.
You must report all maintenance emergencies immediately. This includes:
- Fire, fire alarms, smoke detectors chirping (low battery alarm) or no smoke detectors;
- Flood (sewage back-up, sump pump not working, burst water lines and stuck valves);
- Power failure of complete unit;
- Replacement of refrigerator;
- Plugged toilet in a family unit (if it’s the only toilet);
- Elevator / lift out of service;
- No heat in the winter;
- Snow removal;
- Glass breakage or damage to door where property damage will occur, or if the security of the tenant is jeopardized;
- Natural gas odour;
- No hot water;
- Access to unit for deceased tenant and/or for emergency services, lock outs, lost keys/fobs.
To report a Maintenance emergency, contact the Maintenance Line during regular business hours, or after hours and on weekends contact:
613-342-3840 or 1-800-267-8146 and say “Housing Emergency”
When calling after regular business hours you will be connected with an on-call staff member. If you get voicemail, leave a brief message and a telephone number where you can be reached, and the staff member will return your call promptly.
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