Services

Housekeeping

Daily housekeeping services are provided, however residents are encouraged to arrange
their belongings and keep their own room tidy, clutter-free and free of pest infestation if
able.

All personal items are to be kept inside the resident’s room and cannot block or
interfere with access to hallways or possibly cause injury or fire. No dangerous or
perishable items are to be stored in the room.

Laundry

All machine washable personal clothing is laundered daily by staff in laundry rooms located on each resident home area and returned within 48 hours. Other linens are contracted to an outside linen service. Staff are not responsible for mending clothing, and the home is not responsible for lost or damaged clothing.

If you do not want your loved one’s clothes laundered at the home, please notify staff, supply an in-room hamper for soiled laundry, and ensure sufficient clothes are available to the resident at all times.

Labeling of Clothing - All clothing will be labelled with the resident’s name and “G. Tackaberry and Family Home” by the housekeeping staff on the day of admission. If an item inadvertently leaves the premises to our contracted linen service, it will be returned to the resident on their next linen delivery, if it is labelled. Every effort is made to ensure residents receive their laundered clothing in a timely manner however we cannot accept responsibility for clothing without labels.

Clothing - We recommend all residents have seven outfits, plus a housecoat, sweaters, shoes, and slippers. Clothing that requires dry cleaning, hand or cold washing, hang to dry, lay flat to dry, wool, suede, 100% nylon and/or silk are not recommended. Housekeeping staff will check clothing labels before laundering but are not responsible for damaging delicate or high maintenance personal clothing.

Maintenance

The Environmental Services staff ensures that the building and grounds are cared for in accordance with standards set out by the Health and Safety Committee, the Ministry of Health and Long - Term Care and all other applicable legislation. Staff complete minor repairs and ensure upkeep of equipment as required. Staff will hang your loved ones paintings etc. We ask that you do not hang pictures yourself and limit the number of wall hangings.

All electronic/electrical items brought to the Home for use by Residents must be inspected by maintenance staff before it is used.

Door decorations are to be hung with an over-the-door hanger available at local stores. For fire safety, the door decoration and hanger must not interfere in any way with the proper closing of the door.

All meals are prepared on site by trained staff with the Registered Dietitian working closely with the Nursing Department to ensure each resident’s medical needs are considered.

A nutritional assessment for each resident is completed on admission, and the Registered Dietitian is consulted when nutritional difficulties arise. Special diets may be ordered by the Medical Director and/or Dietitian.

The Registered Dietitian and Food Services Supervisor will visit with each resident on a regular basis to ask about their likes and dislikes, and staff will do their best to accommodate preferences.

Meals are served in the two dining rooms located in each resident home area. Lunch and supper menus provide residents with their choice of two different meal options.

A nourishment cart with drinks, assorted snacks, and protein supplements are served three times per day. 

Due to limited space in the dining rooms, families wishing to dine with their loved one must reserve, through Administrative Services, one of the Harvest rooms located in each resident home area. 

As per regulations, staff are not permitted to feed residents food brought in by family or friends. It is acceptable that a visitor may feed the resident food prepared or purchased outside the home, however, we recommend that nursing staff be advised as some residents may have food restrictions or special needs (i.e. diabetic diet, choking risk, swallowing difficulties, modified textures, etc.). Outside food cannot be stored in the home’s refrigerator for infection control/cross contamination reasons, nor is it permitted in the main dining room due to potential allergies of the other residents.

The Nursing Department is committed to providing all residents with professional, compassionate care, encouragement, and assistance to optimize their current level of health and independence.

The G. Tackaberry and Family Home has recently joined 90% of long-term care homes and 80% of hospitals in Ontario by joining Project Amplifi.

This project allows the home to securely share care information when a resident is transferred to hospital (e.g., allergies, medications, etc.) for hospital staff to review. The hospital will do the same upon discharging the resident back to the home (e.g., discharge summary of the care received, medications, imagings, lab results, etc.). This will decrease paper, provide the hospital and home with a more accurate care history and provide our residents with safer care.

Behavioural Support Ontario (BSO)

The Behavioural Supports Ontario (BSO) Program, a RPN and PSW provide specialized support for residents with challenging behaviours, complex mental health issues, or neurological conditions like dementia. They offer direct care, create care plans, train other staff, and act as a resource for families and the care team, using standardized protocols to manage responsive behaviours and improve quality of life.

The Resident Services’ philosophy is to encourage residents to maintain their unique person-centered identities and lifestyles to ensure a life of purpose, dignity and compassion. Resident Services staff participate in ongoing learning initiatives to keep up to date with best practices in therapeutic recreation, rehabilitation, social work and long-term care.

Resident Services staff strive to provide person-centered therapeutic recreation, social work, rehabilitation and services with the support of dedicated community volunteers designed to meet the social, spiritual, physical, cognitive, emotional and vocational needs of our residents in alignment with the home’s model of care.

Recreational programs are offered during both days and evenings, seven days a week to meet each resident’s individual leisure desires. Further, resident independence is leveraged to ensure resident self efficacy through the home’s restorative programming, a multidisciplinary approach in supporting resident independence through regular practice of activities of daily living.

We believe in supporting our residents in aging in place through offering in-house services such as hairdressing, as well as contracted service including physiotherapy, assistive device vendors, dental hygiene, dentists, as well as denturists, and foot care, all optional to residents and families.

The home’s in-house Social Service Worker engages prior to resident admission and is dedicated to supporting each resident’s and their family’s unique long-term-care journey through building therapeutic relationships and hosting support groups for both residents and families. The Social Service Worker aims to bridge resident or family gaps with a robust knowledge of services and resources in the community.

Physiotherapy

The G. Tackaberry and Family Home has contracted a physiotherapy provider that delivers a full range of rehabilitation and restorative solutions to our residents. The service strives to provide the highest quality compassionate, resident-focused rehabilitation to improve a resident’s level of independence and quality of life.

The provider’s objectives include maintaining the residents’ highest level of physical function and independence, reducing the incidence of falls, and allowing the residents to live out their lives as independently as possible.

Spiritual Services

Regular, non-denominational church services are available for residents, their families, and friends. Everyone is welcome to attend.

The home also welcomes and encourages visits by a resident’s personal spiritual advisor.

Hairdressing/Barbershop

There is a hairdresser/barber on the premises, available at a reasonable cost to the resident. No money is exchanged at the time of service; charges are added to the resident’s accommodation invoice at month end.

Nursing will attempt to accommodate residents who wish to have their hair styled for special occasions whenever possible. We ask that families provide sufficient notice in advance of special appointments.

Appointments for hairdressing/barber services can be made at the front-door kiosk, by speaking with the nursing staff and/or hairdresser directly.