Admissions

On admission, you and your loved one will meet with staff from nursing, administrative services, food and nutrition service, and resident services.

Nursing – A member of the nursing team will be there to greet the new resident and begin the process of getting them settled into their room. The nurse will review a number of policies and procedures as they relate to the medical care of each resident, will review a number of forms relating to the provision of care, and ask that you sign those specific to you/your loved one. 

Administrative Services – The administrative process consists of gathering important personal information and signing of documentation. The resident agreement will be reviewed and signed during this meeting.

In addition, multiple demographic questions will be asked for the administrative file. Please ensure you have the following documentation available:

• Health card – this will be retained by the home
• Birth certificate
• Other health insurance information (copies will be made)
• Social insurance card (copies will be made)
• Veteran ID card (if applicable – copies will be made)
• Power of attorney documentation (personal care and property)
• Name of executor
• Funeral home information
• Notice of Assessment and option “C” printout for application for basic room rate reductions if applicable
• Money (if opting to open a trust fund account)
• Void cheque – pre-authorized payment form

Cheque for first accommodation payment, due day of admission.

Accommodation Billing

Accommodation invoices are issued through a pre-authorization payment (PAP) program. On admission, the resident/POA will be asked to complete an authorization form and to provide a “void” cheque to initiate the process. This payment system is mandatory for all residents, and the first payment is due on the day of admission.

Accommodation Fees

Long-Term Care Accommodation Costs

Residents of Long-Term Care homes may be eligible for other federal and provincial benefits to supplement their income. If you wish to apply for a reduction of basic accommodation fees you must apply for all applicable benefits.

Based on your age and available income you must apply for the following benefits: 

Call Service Canada at 1-800-277-9914 or TTY 1-800-255-4786 and follow the prompts to get application information.

Ontario Disability Support Program (ODSP) if your income is less than the yearly threshold, and you are under age 65.

Old Age Security (OAS) over the age of 65.

Guaranteed Income Supplement (GIS) if your income is less than the yearly threshold.

If your are receiving OAS and have a spouse who is also receiving or eligible to to receive OAS, you can increase your OAS benefits by applying for "Involuntary Separation Agreement". The application does not change your marital status. 

To ensure that you are receiving the maximum benefits available to you, you are required to apply in writing for "involuntary separation" if you are not living with your spouse. Call Service Canada at 1-800-227-9914 or TTY: 1-800-255-4786, press zero and ask for the number of  our regional office. They will give you the address to mail your written statement. 

We encourage you bring someone with you when you move in to the Home.