Multi-Year Accessibility Plan Consultation Survey

At the United Counties of Leeds and Grenville, providing excellent service to both the public and employees means delivering programs and services that are efficient, effective, responsive, and accessible. Accessible service meets people’s needs while protecting the dignity and independence of people with disabilities. When services are accessible, people can easily navigate into and around buildings and offices and receive information, communication, and services in formats that meet their needs. Ultimately, accessible services are important to inclusiveness and benefit everyone.

By removing barriers to services and programs across the Counties and in the workforce, we recognize the strength that comes with embracing new ideas and perspectives. This commitment to inclusion will be realized through processes that engage and support employees while creating a satisfying customer experience for those we serve. Providing a satisfying service experience at the United Counties of Leeds and Grenville improves the quality of life for our community and helps secure their trust and confidence in the work we do.

Accessible service refers to providing flexible options to meet diverse needs whenever possible, ensuring a satisfying service experience remains our primary focus. By identifying, removing, and preventing barriers to our services, the Counties is continuing our commitments to diversity, inclusion, and service excellence. The United Counties of Leeds and Grenville is committed to creating inclusive programs and services that meet the needs of our ever-changing community.

The Counties continuously improve the accessibility of programs, services, and facilities. This Multi-Year Accessibility Plan outlines our approach to achieving accessible, inclusive services in the years to come.