Who to Call in Housing?

Who do you call?

Call the Housing Department at:

613-342-3840 or 1-800-267-8146

Your Case Manager

Call the Housing Department, then when prompted say their first and last name, or dial their extension number:

• If you have questions about your rent
• To report concerns related to your tenancy
• To report changes in income or household composition
• Tenant neighbour relations

Reporting Maintenance Concerns

Call the Housing Department, then when prompted, say “Maintenance Line” or dial extension 2118.

• To report maintenance concerns in your unit, building or property
• Pest Management

You can also submit a maintenance request online by completing the online Maintenance Request form.  The online requests are only monitored during business hours therefore if you have an after hours emergency please follow the instructions in the next section.

After Hours Emergency

Call the Housing Department, then when prompted say “Housing Emergency”.

• Available 24/7 for Housing Emergencies only.
• Fire, flood, power failure, elevator/lift out of service, heating, glass break, etc.
• Contact 911 for police, fire or ambulance.