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Social Housing Directives

Housing Providers are responsible for the administration and day-to-day operation of their buildings, and must comply with the Housing Services Act, 2011, which governs housing in Ontario.  Housing Providers must also comply with these Directives, which provide the interpretation and application of legislative and regulatory requirements that are necessary for social housing program delivery and compliance.  Housing Providers must follow the rules and procedures that apply to their program.  Directives are grouped below by community housing program type. 

Non-Profit Housing Providers
Active Directives

2025

 

DIR2025-04:  2025-2026 Indexed and Transitional Minimum Rents

 

DIR2025-02:  Asset Limit (RGI)  

  • Included and Excluded Assets that Require Documentation 

 

DIR2025-01:  2025 Household and High-Need Income Limits for Leeds and Grenville

 

2024

DIR2024-06: Opportunity to Comment

  • Children Removed from Household Template Letter
  • General Template Letter
  • Illegal Occupant Template Letter
  • Not Living in Unit Template Letter
  • Unreported Income Template Letter 

 

DIR2024-05: End of Mortgage Operating Agreement

  • End of Mortgage Operating Service Agreement Template

 

DIR2024-04: Annual and Interim Reviews

  • Ineligibility Checklist for RGI Assistance
  • Social Assistance Rent Scales - Tables 1 - 3

 

DIR2024-03:  2024-2025 Indexed and Transitional Minimum Rents

 

DIR2024-02:  Offering a Unit

 

DIR2024-01:  2024 Household and High-Need Income Limits for Leeds and Grenville

 

2023

 

DIR2023-01: Occupancy Standards

 

DIR2023-02: Cascading Age

 

DIR2023-04: Arrears Directive - Housing

 

DIR2023-06: RGI Calculations - Treatment of Temporary Doubling of GAINS

 

DIR2023-07 - Overhoused Directive 

  • A - DIR2023-01: Occupancy Standards
  • ​B - DIR2023-03: Household and High-Need Income Limits for Leeds and Grenville
  • C - Notice - Overhoused and Ineligible for Rent-Geared-to-Income Assistance – Example
  • D - Notice - Overhoused Determination – Example
  • E - Notice - Overhoused and Income Above Household Income Limit - Example
  • F - Building Selection Form

 

DIR2023-08 - Risk Assessment of Non-Profit and Cooperative Housing Providers

  • Risk Assessment of Non-Profit and Cooperative Housing Providers Policy HDPOL21
  • Risk Assessment Questionnaire

 

DIR2023-09 - 2023-2024 Indexed and Transitional Minimum Rents

 

2022

DIR2022-04: 2022-2023 Indexed and Transitional Minimum Rents

DIR2022-05: Asset Limit Directive

  • A - Asset Policy
  • B - Included and Excluded Assets that Require Documentation
  • C - Investment Verification Form
  • D - Applicant Ineligible Due to Assets in Excess Letter
  • E - Ineligible for RGI Assistance - Due to Assets in Excess Letter
  • F - Improperly Transferred Assets Job Aid
  • G - Applicant Ineligible for Subsidized Housing Inadequate Transfer of Assets Letter
  • H - Current Tenant Ineligible for Subsidized Housing Inadequate Transfer of Assets Letter

DIR2022-08: Canada-Ontario Community Housing Initiative (COCHI) Funded Rent Supplement Units

DIR2022-09: Access System Requirements

  • Sample RGI Offer Letter Insert

DIR2022-10: 2023 Market Rent Index and Indices for Non-Profit Projects Directive

2021

DIR2021-05: 2021 Alternate Market Rent for Leeds and Grenville

DIR2021-06: 2022 Market Rent Increase

DIR2021-07: Rent-Geared-To-Income Calculations - Treatment of Temporary Benefits

  • Appendix A - SH Notification: 21-05 Rent-Geared-to-Income Calculations - Treatment of Temporary Benefits
  • Appendix B - COVID Benefit Calculations letter
  • Appendix C - RGI Reassessment - Change in RGI letter
  • Appendix D - RGI Reassessment - No Change letter
  • Appendix E - RGI Reassessment - Not Eligible letter

 

2020

DIR2020-01: Application for Subsidized Housing and Wait-List Administration

  • Application for Subsidized Housing Policy HDPOL16
  • Application for Subsidized Housing
  • Notice of Vacancy
  • Notice of Placement-Refusal
  • Refusal to Offer a Unit

DIR2020-02: Offering a Unit

  • Offering a Unit Policy No. HDPOL18
  • Notice of Vacancy
  • Notice of Placement-Refusal
  • Agreement to Sell Property

DIR2020-03: Annual and Interim Reviews

  • Ineligibility Checklist for RGI Assistance

DIR2020-04: Changes to Social Assistance Recipients Registered for MyBenefits

DIR2020-05: Electronic Mail Communications with Tenants

DIR2020-06: Revised Rent-Geared-To-Income Assistance

DIR2020-11: Cost Factors 2021 Fiscal Year Budgets for Private and Municipal NPHC

DIR2020-13: 2021 Residential Rent Freeze

 

2017

DIR2017-03: Housing Provider Plans

DIR2017-06: Conflicts of Interest

DIR2017-07: Guidelines for the Procurement of Property Management Services and or Self-Management Recruiting

DIR2017-08: Purchasing and Spending Limits Directive

 

2016

DIR2016-02: Lease Agreement

  • Lease Agreement
  • Schedule A - Rules
  • Schedule B - Reporting Income, Assets and Household Composition
  • Schedule C - Occupancy Standards
  • Addendum Smoke-Free Units
  • Amendment to Lease Agreement
  • Surrendering of Rights to Lease

DIR2016-04: Regulatory Amendments under the Housing Services Act, 2016

DIR2016-10: 2017 Imputed Rate of Return for Non-Income Producing Assets

DIR2016-11: Reinstatement of Subsidy (RGI Assistance) for In-situ Tenants-Members

 

2015

DIR2015-02: Social Housing Reviews

  • Social Housing Reviews Policy
  • Decision Subject to Review
  • Decision Not Subject to Review
  • Request for Review - Form

2014

DIR2014-02: Annual Information Return (AIR) - Non-Compliance

DIR2014-03: Human Rights Complaints

DIR2014-04: Special Priority Household Category

DIR2014-08: Modified Units

DIR2014-12: Internal Transfers

  • Appendix A - Overhoused and Income Above HIL
  • Appendix B - Notice Overhoused Determination
  • Appendix C - Building Selection
  • Appendix D - Notice Overhoused and No Eligible Unit Size
  • Appendix E - Notice - Move to Centralized Waiting List

 

2013

DIR2013-02: Exclusion of CHPI Payments from RGI Income Calculation

DIR2013-05: New Mortgage Prepayment Rules for Social Housing Mortgages

DIR2013-09: Pursuit of Income

Archived Directives

The following Directives have been archived or replaced.  For more information, please contact the Service Manager.

  

2023

 

DIR2023-03: Household and High-Need Income Limits for Leeds and Grenville

 

2022

DIR2022-03: Asset Limit Directive

  • A - Asset Policy
  • B - Included and Excluded Assets that Require Documentation
  • C - Investment Verification Form
  • D - Applicant Ineligible Due to Assets in Excess Letter
  • E - Ineligible for RGI Assistance - Due to Assets in Excess Letter
  • F - Improperly Transferred Assets Job Aid
  • G - Applicant Ineligible for Subsidized Housing Inadequate Transfer of Assets Letter
  • H - Current Tenant Ineligible for Subsidized Housing Inadequate Transfer of Assets Letter

DIR2022-07: Household and High-Need Income Limits for Leeds Grenville

  • Sample Applicant Notification Income and Asset Changes
  • Sample Tenant Notification Income and Asset Changes

 

2021

DIR2021-01: Asset Limit Directive

  • A - Asset Policy
  • B - Included and Excluded Assets that Require Documentatio
  • C - Applicant Ineligible Due to Assets in Excess Letter
  • D - Ineligible for RGI Assistance Due to Assets in Excess Letter
  • E - Improperly Transferred Assets Job Aid
  • F - Applicant Ineligible for Subsidized Housing Inadequate Transfer of Assets Letter
  • G - Current Tenant Ineligible for Subsidized Housing Inadequate Transfer of Assets Letter

DIR2021-02: New Household and High-Need Income Limits

DIR2021-03: Indexed and Transitional Minimum Rents Directive

DIR2021-04: 2022 Market Rent Index and Indices for Non-Profit Projects

 

2020

DIR2020-07: Rent-Geared-To-Income Calculations and Processes during COVID-19

DIR2020-09: 2020 Average Market Rents (AAMR) for Leeds Grenville

DIR2020-10: 2021 Market Rent Index and Indices for Non-Profit Projects

DIR2020-12: 2021 Minimum Market Rent for Municipal Non-Profits (Section 95)

DIR2020-14: Residential Rent Freeze Regulatory Amendments for Geared-To-Income Tenants

DIR2020-15: 2021 Rent Increase Guideline

 

2019

DIR2019-01: New Household and High-Need Income Limits

DIR2019-01: 2019 Affordable Housing Household Income Limits and Annual Income Verification

DIR2019-02: PHB-SPP Average Market Rents for the Period July 2019 to June 2020

DIR2019-03: 2019 Alternate Average Market Rents (AAMR) for Leeds Grenville

DIR2019-04: Cost Factors to be Used in 2020 Fiscal Budgets for Private and Municipal Non-Profit Housing Corporations

DIR2019-05: 2020 Market Rent Index & Indices for Non-Profit Projects

DIR2019-06: 2020 Minimum Market Rent for Municipal Non-Profits (Section 95)

DIR2019-07: 2020 Rent Increase Guideline

 

2018

DIR2018-01: New Household and High Need Income Limits

DIR2018-02: 2018 Alternate Average Market Rents

DIR2018-03: ODSP Basic Needs Table Effective Sept. 1, 2018

DIR2018-04: 2019 Market Rent Index and Indices for Non-Profit Projects

  • Attachment A - 2019 Market Rent Index
  • Attachment B - 2019 Indices for Mixed Non-Profit Projects
  • Attachment C - 2019 Indices for 100% RGI Non-Profit Projects
  • Attachment D - Guide for 2019 Market Rent Index
  • Attachment E - Guide for 2019 Indices for Mixed Non-Profit and 100% RGI Projects

DIR2018-05: 2019 Minimum Market Rent for Municipal Non-Profits (Section 95)

  • Attachment - 2019 Rent Inflation Factors

DIR2018-06: 2019 Rent Increase Guideline

DIR2018-07: Cost Factors to be used in the 2019 Fiscal Year Budgets for Private and Municipal Non-Profit Housing Corporations Dir2018-07

DIR2018-08: Portable Housing Benefit - Special Priority Policy (PHB-SPP) Average Market Rents for Period of July 2018 to June 2019 and Payment Cut-off Schedule for July 2018 to March 2019 - DIR2018-08

 

2017

DIR2017-02: 2017 Alternative Average Market Rent

 

2016

DIR2016-01: Household and High Need Income Limits

DIR2016-03: 2016 Alternate Market Rents

DIR2016-05: 2017 Minimum Market Rent for Municipal Non-Profits (Section 95)

DIR2016-06: Cost Factors to be Used in 2017 Fiscal Year Budgets for Private and Municipal Non-Profit Housing Corporations

DIR2016-07: 2017 Market Rent Index and Indices for Non-Profit Projects

DIR2016-08: 2017 Rent Increase Guideline

DIR2016-09: Household and High Need Income Limits 2017

 

2015

DIR2015-04: Tenant Arrears

  • Former Tenant/Member Arrears Report

DIR2015-05: 2016 Rent Increase Guideline

DIR2015-06: Occupancy Standards

DIR2015-07: 2016 Minimum Market Rent for Municipal Non-Profits

DIR2015-08: 2016 Market Rent Index and Indices for Non-Profit Project

 

2014

DIR2014-05: 2015 Market Rent Index and Indices for Non-Profit Projects

DIR2014-06: 2015 Minimum Market Rent for Municipal Non-Profits (Section 95)

DIR2014-07: 2015 Rent Increase Guideline

DIR2014-09: Offering a Unit - Note: replaced by DIR2020-02 Offering a Unit

DIR2014-10: Application for Subsidized Housing and Wait List Administration -  Note: replaced by DIR2020-01 Application for Subsidized Housing and Wait List Administration

DIR2014-11: Periodic and Interim Reviews

 

2013

DIR2013-03: 2014 Minimum Market Rent for Municipal Non-Profits (Section 95)

DIR2013-04: 2014 Market Rent Index and Indices for Non-Profit Projects

DIR2013-06: New Mortgage Prepayment Rules for Social Housing Mortgages - duplicate

DIR2013-07: 2014 Rent Increase Guideline

DIR2013-08: Imputed Rate of Return for Non-Income Producing Assets

Affordable Housing Providers
Active Directives

2025

AHDIR2025-02:  Asset Limit (Affordable Housing)

  • Included and excluded Assets that Require Documentation 

 

AHDIR2025-01:  2025 Affordable Housing Household Income Limits and Annual Income Verification

 

2024

AHDIR2024-01:  2024 Affordable Housing Household Income Limits and Annual Income Verification

 

AHDIR2024-02:  2024-2025 Affordable Housing Rent Increase Guideline

 

2023

 

AHDIR2023-01: Occupancy Standards
 

AHDIR2023-03:  2024 Affordable Housing Rent Increase Guideline

 

2022

AHDIR2022-03: 2023 Affordable Housing Rent Increase Guideline

AHDIR2022-04: Access System Requirements

  • Sample Affordable Housing Offer Letter Insert

AHDIR2022-02: Asset Limit Directive

  • A - Asset Policy
  • B - Included and Excluded Assets that Require Documentation
  • C - Investment Verification Form
  • D - Applicant Ineligible Due to Assets in Excess Letter
  • E - Improperly Transferred Assets Job Aid
  • F - Applicant Ineligible for Subsidized Housing Inadequate Transfer of Assets Letter

 

2020

AHDIR2020-01: Application Process for Affordable Rental Housing

  • Eligibility Checklist for IAH SIF Rental Housing
  • Notice - IAH SIF Rental Housing Ineligible

AHDIR2020-03: 2021 Residential Rent Freeze for Affordable Housing Providers

Archived Directives

The following Directives and Information Bulletins have been archived or replaced.  For more information, please contact the Service Manager.

 

2023

 

AHDIR2023-02:  2023 Affordable Housing Household Income Limits and Annual Income Verification 

 

2022

AHDIR2022-01: Asset Limit Directive

  • A - Asset Policy
  • B - Included and Excluded Assets that Require Documentation
  • C - Investment Verification Form
  • D - Applicant Ineligible Due to Assets in Excess Letter
  • E - Improperly Transferred Assets Job Aid
  • F - Applicant Ineligible for Subsidized Housing Inadequate Transfer of Assets Letter

 

2021

AHDDIR2021-02: 2022 Affordable Housing Rent Increase Guidelines

AHDDIR2021-01: Affordable Housing Asset Limit Directive

  • A - Asset Policy
  • B - Included and Excluded Assets that Require Documentation
  • C - Applicant Ineligible Due to Assets in Excess Letter
  • D - Ineligibility Checklist for Affordable Housing
  • E - Improperly Transferred Assets Job Aid
  • F - Applicant Ineligible for Subsidized Housing Inadequate Transfer of Assets Letter

 

2020

AHDIR2020-02: Affordable Housing Rent Increase Guideline

 

2019

AH2019-02: 2019 Affordable Housing Rent Increase Guideline

 

2018

AHDIR2018-01: 2018 Affordable Housing Rent Increase Guideline

 

2017

AHDIR2017-01: 2017 Affordable Rent Increase Guideline

AHDIR2017-02: Application Process of IAH Rental Housing

  • Eligibility Checklist for IAH Rental Housing
  • Letter template: Notice - IAH Rental Housing Ineligible

 

2016

AHDIR2016-04: 2016 Affordable Housing Rent Increase Guideline

 

2015

AHDIR2015-01: 2015 Affordable Housing Rent Increase Guideline

AHDIR2015-03: Affordable Housing Household Income Limits

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