Our Services

Administration

The Administration Office is located at the entrance of the Home and is open from 8:00 a.m. to 4:00 p.m. Monday to Friday. Administrative Staff are available to assist you in a variety of ways including access to information, personal support monies for residents, mailing letters, delivering daily mail and newspapers and other administrative tasks. After hours, the Registered Charge Nurse is available to assist you.

Click here to view our organizational chart.

Dietary

The Dietary department provides safe, high quality, nutritious meals to residents. Three meals and three snacks are served daily. To ensure meal variation, two choices of entrée are offered as a main meal followed by dessert.

Special and therapeutic diets and nutritional dietary supplements are provided as recommended by the Dietitian.

It is important to understand that staff monitors each Resident's food intake as part of their care plan and to encourage health and well-being. Our Registered Dietitian devotes time to each resident to ensure special nutritional needs are met in accordance with Ministry standards.

Meal Times

Breakfast: 8:15 a.m.

Lunch: 12:00 p.m.

Dinner: 5:00 p.m.

We encourage visitors and family members may purchase a meal ticket and dine with their loved ones. Tickets are available at the administration office. 24 hours' notice is required for guests.

It is acceptable that a visitor may feed the Resident food prepared or purchased outside the Home, however we recommend that nursing staff be advised as some Residents may have food restrictions or special needs (i.e. diabetic diet, choking risk, swallowing difficulties, modified textures, etc.). Outside foods cannot be stored in the Home's refrigerator for health and safety concerns, nor can it be permitted in the main dining room due to allergies of others.

Housekeeping

Laundry

Environmental Services

The Environmental Services staff ensures that the building and grounds are cared for in accordance with standards set out by the Health and Safety Committee, the Ministry of Health and Long - Term Care and all other applicable legislation. Staff complete minor repairs and ensure upkeep of equipment as required. Staff will hang your loved ones paintings etc. We ask that you do not hang pictures yourself, and limit the number of wall hangings.

All electronic/electrical items brought to the Home for use by Residents must be inspected by maintenance staff before it is used.

Nursing and Personal Care Including a Nurse Practitioner

Physiotherapy

Spiritual Care

Hairdressing/Barber

There is a hairdresser/barber on the premises two (2) days per week available at a reasonable cost to the resident. No money is exchanged at the time of the service. Charges are added to the Resident's accommodation invoice at the end of the month.

Nursing will attempt to accommodate residents and families who wish to have their hair styled for special occasions whenever possible. We ask that you provide sufficient notice (i.e. one week) in advance of special appointments.

Recreational Services Programming

A few of our weekly programs include Bingo, Knitting Club, Euchre, Various Music Programs, Pet Therapy, Gardening and Pub. We have regular Crafts, Residents Council, Community Outings, Baking, Exercises, and Outdoor Walks. Our programs are delivered through one-to-one sessions as well as small and large groups. We are very grateful to have many volunteers who work closely with us to assist and facilitate many of these recreation programs, one-to-one visits and special events.

On each unit, you will find our Recreation Boards. These boards show what is going on each day of the week. We also circulate the monthly recreation calendars to each resident room and e-mailed or mailed to families. Recreation calendars are also able to be picked up in at the Home.

Restorative Care

The Restorative Care Program is a mixture of physical rehabilitation and sensory cognitive activities. The program enhances the Recreation Programs with mobility in walking and fine motor skills.

Volunteer Services

Volunteering is the most fundamental act of citizenship and philanthropy in our society. It is offering time, energy and skills of one's own free will. It is an extension of being a good neighbour and choosing to help others.

Maple View Lodge is thankful for the volunteers who are instrumental to the Home and who can be seen supporting residents through a wide variety of tasks such as Recreational Programming, Fundraising, Meals in the Dining Room, Palliative Care, The Tuck shop, Pet Therapy, Spiritual Programs, Special Events and much more. Maple View Lodge is very fortunate to have the Volunteer Auxiliary (see next section) at the Home. Maple View Lodge honours our volunteers with an annual Volunteer Appreciation Luncheon.

Maple View Lodge is always looking for more volunteers. Legislation requires that a police check is required for all volunteers. If interested in volunteering, complete the application form and mail to the attention of The Resident Services Supervisor, Maple View Lodge or email to: Brittany.knowles@uclg.on.ca  

Our Volunteer Application Form

Maple View Lodge Auxiliary

The mission of the Auxiliary is to provide and assist with activities and purchase items that prove beneficial to the life of residents at Maple View Lodge. Some of the activities are library cart, decorating the Home for the holiday season, purchasing Christmas gifts for all residents, sewing club, knitting club and the Tuck Shop retail area of the handmade items. Maple View Lodge is famous for their annual Christmas Tea and Bazaar, with the sale of Christmas Cake, a variety of baked goods, crafts, and raffles. All activities are designed to benefit the quality of life for the residents.

The Maple View Lodge Auxiliary created the Restorative Garden and Gazebo Area through many years of fund raising. The Gazebo is 18 ft. x 18 ft., with windows opening from the top or bottom, walker and wheel chair accessible to provide residents and their families a safe place to visit, to enjoy a family outing as well as activities organized by the staff of Maple View Lodge

Maple View Lodge Auxiliary encourages and welcomes new members.

Family Council

Family Council is comprised of families and friends of current Residents who meet for the purpose of welcoming families and friends of a new Resident to the Home and sharing ideas. Family Council assists in facilitating and enhancing communication between families, staff and Residents and to provide mutual support to family and friends.  Family Council advocates on behalf of all Residents and families and provides discussion forums for relevant issues.  The Family Council is committed to monitoring and increasing the well-being of all residents.

Family Council Brochure

Resident Council

All Residents of Maple View Lodge may become members of Resident Council.  If the resident is unable to understand or participate in the meetings or if the Resident wishes, a family member is invited to attend as an advocate in their place.  The meetings are held on the first Monday of every month (second Monday in the event the first Monday is a statutory holiday).  Dates, times and locations are posted on the bulletin boards on each Resident Home Area and in the monthly Recreation Calendar.

Those attending the meetings are brought up to date on events in the Home and are informed of any changes that may be up coming.  Managers from each department attend on invitation and provide updates as well. 

Residents are given the opportunity to formally express their wishes and concerns.  Any suggestions or complaints are printed in the minutes of the meeting and directed to the appropriate departments for action and follow-up.  A response to all suggestions or complaints will be given to the Residents within ten (10) business days, as per Legislation.