Maintenance Requests / After Hours Emergencies

Entry into Your Unit

You have the right to privacy in your home. Staff and contractors will only enter your unit if:

•   You are given 24 hours written notice by the Housing Department;
•   There is an emergency such as a fire or flood;
• You are at home, answer the door and give staff and/or the contractor permission to enter; or
• You give verbal permission to the Housing Department (e.g. via telephone), if you are away from your unit.

All non-emergency repairs and inspections will be done between 8:00 a.m. and 8:00 p.m.

Routine Maintenance and Repairs

Please report repairs to your building custodian or the Maintenance Line during regular business hours (Monday-Friday 8am - 4pm). Repairs can also be requested using the online Maintenance Request Form by following the link below.

    Submit a Maintenance Request - E-Form

Report the following issues:

• Dripping taps
• Sinks/tub not draining
• Doors not closing properly
• Water stains that appear on walls or ceilings
• Strong odours
• Snow removal

If the custodian or a contractor does not come to your unit when they were scheduled to, or if you notice that something seems wrong after a repair, please call the Maintenance Line.

Note: if repairs are needed and the damage was caused by you, either willfully or negligently, the cost of the repairs will be charged back to you.

Maintenance Emergencies

A maintenance emergency is an issue that if not dealt with immediately, will result in further damage to the property or prove a health and/or safety threat to the tenant.

You must report all maintenance emergencies immediately. This includes:

• Fire, fire alarms, smoke detectors chirping (low battery alarm) or no smoke detectors;
• Flood (sewage back-up, sump pump not working, burst water lines and stuck valves);
• Power failure of complete unit;
• Replacement of refrigerator;
• Plugged toilet in a family unit (if it’s the only toilet);
• Elevator / lift out of service;
• No heat in the winter;
• Snow removal;
• Glass breakage or damage to door where property damage will occur, or if the security of the tenant is jeopardized;
• Natural gas odour;
• No hot water;
• Access to unit for deceased tenant and/or for emergency services, lock outs, lost keys/fobs.

To report a Maintenance emergency, contact the Maintenance Line during regular business hours, or after hours and on weekends contact:

613-342-3840 or 1-800-267-8146 and say “Housing Emergency”

When calling after regular business hours you will be connected with an on-call staff member. If you get voicemail, leave a brief message and a telephone number where you can be reached, and the staff member will return your call promptly.